Frequently Asked Questions

Justinus is a feedback infrastructure designed for mental health providers. It strengthens patient–provider alignment through structured, post-session reflections that generate actionable insights. We do not provide therapy or match patients to clinicians.

No. Justinus is not a marketplace and does not connect patients with new providers. We work within existing therapeutic relationships, helping providers and patients improve communication and continuity through structured feedback.

Justinus is designed to reduce administrative burden, not increase it. The feedback forms are short, and summaries are delivered in a structured, easy-to-review format. The goal is to surface meaningful insights efficiently.

Research consistently shows that therapeutic alliance (the quality of the relationship between patient and provider) is one of the strongest predictors of outcomes. Structured feedback helps strengthen that alliance by identifying misalignment early and reinforcing collaboration.

The core structure is standardized to preserve clinical integrity and consistency over time. In future phases, we plan to introduce limited customization while maintaining comparability and methodological rigor.

Justinus does not intervene directly. Instead, it surfaces patterns or signals to the provider so they can address them thoughtfully in session. The goal is early awareness and not automated escalation.

Providers receive structured summaries. Providers may choose how to incorporate feedback into sessions. The goal is to support conversation, not replace it.

Data is stored securely to allow longitudinal insight and continuity of care. However, patients and providers retain agency. If a patient leaves the platform and requests deletion, their data can be removed in accordance with our data policies.

No. Justinus is not a substitute for therapy. It is a tool that strengthens the therapeutic relationship by creating a continuous, structured feedback loop between sessions.

Justinus operates as a B2B SaaS platform. Providers, group practices, and clinics subscribe to the system. Patients do not pay separately to use the feedback forms.

Justinus is built for licensed mental health professionals, including therapists, psychologists, psychiatrists, and group practices seeking to improve alignment and patient retention.

We prioritize security, privacy, and responsible AI use. Justinus is built with HIPAA-aligned infrastructure and strict data protection practices. Patients maintain agency over their data. If a patient or provider chooses to leave the platform, data can be deleted in accordance with our policies. We do not sell patient data.

No. Justinus does not diagnose, prescribe, or make clinical decisions. AI is used only to structure and summarize feedback into readable insights for providers. Clinical judgment always remains with licensed professionals.

Traditional satisfaction surveys are often generic, infrequent, and disconnected from clinical care. Justinus is designed specifically for therapeutic alignment. Our forms are session-based, structured for clinical relevance, and translated into actionable summaries, and not just raw scores.

Most patients complete the reflection in under 3 minutes. The questions are intentionally minimal while still capturing meaningful insight about alignment, clarity, and progress.

No. Justinus does not record sessions, transcribe conversations, or analyze live therapy interactions. We only process the structured reflections that patients voluntarily submit after sessions.

AI within Justinus is limited to summarizing structured reflections into readable insights. It does not diagnose, predict risk, or override clinical judgment. We intentionally constrain AI use to reduce bias, prevent overreach, and minimize unnecessary compute usage.